Privacy Policy

Up Close With (a trading name of Pendulum Events and Training Limited) is committed to protecting and respecting your privacy.
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This policy (together with our Terms and Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand how we handle your personal data.
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By visiting www.upclosewith.com (or any associated event pages), registering your interest, purchasing tickets, or engaging with our services, you are accepting and consenting to the practices described in this policy.

Information We May Collect From You

We may collect and process the following data about you:
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Information you give us‍
You may provide information by filling in forms on our website, registering for priority access, purchasing tickets, subscribing to communications, or corresponding with us by phone, email or otherwise.
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This may include:
• Name
• Email address
• Phone number
• Billing address
• Payment details (processed securely via third-party providers)

Information we collect about you
With regard to each of your visits to our website, we may automatically collect:
• Technical information such as IP address, browser type, device type, and operating system
• Information about your visit, including pages viewed, time spent on site, and interactions
• Referral sources and browsing behaviour

Cookies
Our website uses cookies to distinguish you from other users. This helps us provide a better experience and improve our site.
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For more information, please refer to our Cookie Policy.

How We Use Your Information
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We use your information in the following ways:
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Information you provide to us
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• To process ticket purchases and registrations
• To manage your access to events and related services
• To communicate important event updates
• To provide you with information about similar events or experiences, where permitted

If you are an existing contact, we may contact you by email or SMS about relevant events. If you are a new contact, we will only do so where you have provided consent. You can opt out at any time.

Information we collect automatically
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• To improve website performance and user experience
• To analyse usage and optimise marketing
• To ensure the security of our platform
• To measure the effectiveness of advertising and campaigns

Sharing Your Information
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We may share your information with:
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• Trusted third-party service providers (e.g. ticketing platforms, payment processors, email platforms)
• Event partners where necessary for delivery of the experience
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We do not sell your personal data.

Data Security
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We take appropriate measures to protect your data against unauthorised access, loss or misuse. Payment information is processed securely via third-party providers and is not stored by us.

Your Rights
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You have the right to:
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• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
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To exercise these rights, please contact us at:
welcome@upclosewith.com

Changes to This Policy

Any updates to this policy will be posted on this page. Where appropriate, we will notify you by email.

Contact
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If you have any questions about this privacy policy or how your data is handled, please contact:

Up Close With
Email: welcome@upclosewith.com
Website: www.upclosewith.com